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The website, henceforth known as "EpidAurus" is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the EpidAurus Website. We will only use the information that we collect about you in accordance with the EU General Data Protection Regulation 2016/679 (GDPR). We reserve the right to update and modify this Privacy Policy at any time and for any reason. You are encouraged to periodically review this Privacy Policy to stay informed of updates.


While it is perfectly possible to visit and browse the EpidAurus Website without disclosing any personal information, if you choose to proceed by registering or ordering anything on or from the Website, you will be asked to provide certain personal information such as your first name, last name and email address. For each visitor of our Website we expressly collect non-personally identifiable information from and about your computer like your IP address, web browser type, version and language, operating system type and version, pages viewed while browsing the site, page access times, referring website address etc. If you are accessing our Website through a mobile handheld device, we may request access or permission to certain system information including your mobile device ID number, model, manufacturer, etc. We may also collect information about you when you subscribe to our newsletter, request customer support, or otherwise communicate with us. If you wish to change any of the access permissions, you may do so in your device’s settings or write to us using the contact details given at the end of this page.

No part of our Website is directed towards children below 13 years of age and we do not knowingly collect personal information from anyone under the age of 13. If you are under 18 years of age, you may use the Website only with the permission of your parent or guardian. If we learn we have collected or received personal information from a child under 13 years without verification of parental consent, we will promptly delete that information from our database. If you believe we might have any information from or about a child under 13 years, please contact us as soon as possible.

We will securely process your personal information and use it for administration and operation of our Website, including but not limited to the following purposes:

  • To personalise user experiences

  • To assist with infrastructure monitoring and analytics

  • To enable third parties to carry out technical and logistical functions on our behalf

  • To develop and improve future versions of our Website and Services

  • To notify you about any changes to our Website and Services

  • To comply with other statutory or contractual requirements

Where you have provided us with consent to use your personal information, you have the right to withdraw this consent at any time by contacting us directly or following the ‘unsubscribe’ link provided in any electronic communications you receive from us.

Any personal information that we process will be stored on a secure server behind a firewall. We will not retain your personal information for longer than is necessary for the processing. Where you have registered and provided your consent to receive communications from us, then we will retain your personal information for this purpose until your consent is withdrawn.

We may share information we have collected about you in certain situations as follows:

  • Third-Party Service Providers

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.
Third-Party Advertisers

We may use third-party advertising companies to serve ads when you visit the EpidAurus Website. These companies may use information about your visits to our Website and other websites that are contained in web cookies in order to provide advertisements about goods and Websites that may be of interest to you.

  • Marketing Communications

With your informed consent (opt-in) we may share your information with third parties for marketing purposes, as permitted by law.


  • By Law or to Protect Rights

If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation. This includes exchanging information with other entities for fraud protection and credit risk reduction.


We do not sell any personal information under any circumstances whatsoever. We disclose only that personal information that is necessary for the third party to deliver their specific service and we take all reasonable measures to ensure they keep your information fully secure and not use it for any purpose other than the one under which it was disclosed. All third parties are carefully screened so we can ensure that there are adequate controls in place in accordance with applicable laws.

We may use cookies, web beacons, tracking pixels, Google analytics and other tracking technologies on our Website to help customize our services and improve your user experience. When you access our Website, your personal information is not collected through the use of tracking technology. Cookies are small files that a website or its service provider transfers to your computer’s hard drive through your web browser. Most browsers are set to accept cookies by default. You can remove or reject cookies, but be aware that such action could affect the availability and functionality of the EpidAurus Website. You may not decline web beacons. However, they can be rendered ineffective by declining all cookies or by modifying your web browser’s settings to notify you each time a cookie is tendered, permitting you to accept or decline cookies on an individual basis. Additionally, we may at times include or offer third party products or services on our Website. These third-party websites or software may use cookies or similar tracking technology to help manage and optimize your online experience with us. Please note this privacy policy will not be applicable in case of any such third-party software and their associated cookies policy. EpidAurus bears no responsibility or liability for the content and activities of these third-party links or websites.

The personal information which we hold will be held securely in accordance with our internal security policy and the appropriate data protection laws as and where applicable. EpidAurus has implemented generally accepted standards of technology and operational security in order to protect personal information from loss, misuse, or unauthorized alteration or destruction. Unfortunately, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Whilst we strive to use all reasonable efforts to protect your personal information, we cannot guarantee its absolute security. We will notify you promptly in the event of any breach of your personal information which might expose you to serious risk. We will never collect sensitive information about you without your explicit and informed consent.

Under the EU General Data Protection Regulation, you possess a number of rights in relation to your personal information. These rights include:


  • The right to be informed - You have the right to be informed about how and why your personal information is being collected or processed by us.

  • The right to access – You have the right to request a copy of your personal information currently being collected and/or stored by us.

  • The right to rectification – You have the right to request that we correct any information you believe is inaccurate or incomplete.


  • The right to erasure – You have the right to request that we erase your personal information, under certain conditions.


  • The right to restrict processing – You have the right to request that we restrict the processing of your personal information, under certain conditions.


  • The right to object to processing – You have the right to object to our processing of your personal information, under certain conditions.


  • The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

We are committed to upholding these rights at all times. If you wish to exercise any of these rights, please send us a request that (a) provides sufficient detail to allow us to verify that you are the person about whom we have collected personal information, and (b) describes your request in sufficient detail to allow us to understand, evaluate, and respond to it as soon as possible. Please note we cannot respond to requests that do not adequately meet the above criteria.

As per GDPR guidelines, EpidAurus has a “Data Protection Officer” (DPO) who is responsible for all matters relating to privacy and data protection and they can be reached at:


Attn: EpidAurus Data Protection Officer

You also have the right to complain to a supervisory authority according to Article 51 of GDPR where you feel that our processing of your personal information has infringed your rights.

If you have any further questions, comments or requests regarding this Privacy Policy, please email us at

This Privacy Policy was last updated in April 2022.

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